Frequently Asked Questions
To order from Airsealed Marketing you must accept our terms and conditions listed here.
Is Airsealed Marketing a pharmacy?
Airsealed Marketing is a concierge service. Airsealed Marketing is NOT
pharmacy. Airsealed Marketing is not reselling products/medicines but
providing a service at fees that include the cost of product, local
management, shipping and handling. Does my username works both on shop.airsealed.com and bulk.airsealed.com?
Separate
registration is required for both shop.airsealed.com and
bulk.airsealed.com sites.
ORDERING INFORMATION
How do I order?
Use the product search function on the left hand side of any page by entering the full or partial name of the product you are looking for or browse the products by categories. Your shopping cart is your order form and allows you to place multiple orders for the products you need. Once you have filled your cart proceed to the checkout where you provide your relevant details so we can process your order. Order confirmation is sent to your email address immediately after you submit your order. We process and dispatch your order within 48 hours (usually same day).
Do I have to be a member to place an order?
No, you don't. There is no requirement to become a member to purchase from Airsealed Marketing. If you do become a member you will enjoy even better prices and access to special offers. The program is free to join and makes ordering and reordering a breeze. Membership is primarily designed for customers who require refills and have multiple product needs. Ordering is made easier, you can track the status of your order later.
Do you offer bulk discount?
Most products have bulk pricing. To see bulk pricing visit each product page and scroll to the bottom of the page where you can see bulk discounts based on quantity. Discount is automatically calculated once you add certain quantity of product to the cart.
Do you require prescription?
No, we do not require your prescription, and we can not write a prescription for you. We strongly advise that you consult your doctor before ordering any prescription products and obtain a prescription. If you have a prescription we advise you to send us scanned copy to be included with your order.
Can you recommend how to use your products?
We can not offer any advices or recommendations on prescription drug usage. Please contact your doctor for more information on how to use these products.
Do you sell original or generic products?
We sell both original and generic products. Most of the products we sell are made in Europe under strict EU rules. Our generic medications from India are manufactured in government certified facilities and meet or exceed the highest US Food and Drug Administration (FDA) and World Health Organization (WHO) standards.
SHIPPING INFORMATION
What shipping options do you offer?
- All European products are shipped by registered airmail (signature required)
- Indian products are shipped by normal airmail (signature not required, unless it's a reshipment)
- Shipping cost is fixed $15 USD per order for all countries.
- We are unable to offer EMS or courier shipping.
How long will it take to receive my order?
After receiving your payment, your order is dispatched within 48 h using registered airmail. Usual delivery time is 1 week to Europe and 1-3 weeks to US. Registered mail needs to be signed for. Given transit times are average, we can't guarantee these times. If your order contains both products shipped from Europe and India, then these will be sent separately. In very rare cases shipment may take 8 weeks to be delivered.
Should I be worried if my order is delayed?
It is common that shipments are delayed due to various reasons, in some cases even for 2-8 weeks. Keep in mind that there are a couple of possible situations that can occur with your order to cause possible delivery delays. An international shipment normally passes through the local and national postal service in the country of origin, then exportation, as well as shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and finally the local and national postal service in the destination country. Customer accepts the fact that shipments may be delayed due to various
postal conditions for a total transit time of 10 weeks.
Customer/purchaser will not make any claims (including reshipment and
charge backs) to an order before 10 weeks time has passed since order
has originally shipped.
What is your reship policy?
Less than 1 % of all orders sent are rejected by customs and returned to us. In this case we offer free reship or refund excluding shipping fees. In case that customer doesn't provide prescription and parcel is taken/seized by customs we will offer 50% refund or credit towards future purchases (you must provide customs seizure letter), in many cases we will also offer free reship of complete order (per our discretion). If you have ordered India products to European countries (except UK) we can't reship or refund you (as noted at checkout).
Do you ship to all countries?
Unfortunately we can't ship to all countries due to import regulations in those countries and possible seizures. All products on our site can ship safely to USA and UK. On each product page you can find from where each product is shipped.
India shipped products can be shipped to USA and UK only. (Products listed as shipped from Europe can ship to European countries listed at checkout.)
List of countries we can't ship any products to: Canada, France, Sweden, Norway, Finland, Australia and New Zealand
If you country is not listed at checkout we can't ship to your country!
How will my order be packaged?
To protect privacy of our customers, we discreetly package all products in unmarked padded envelopes resembling personal mail. We usually flatten boxes and discard un-needed extra boxes to save on shipping space. To ensure safe delivery we recommend you make more orders over time, rather than one big order.
Can I import your products?
In general most countries have a policy which allows the importation of up to 3 months supply of a given medication without the need for a prescription, as long as it is for personal use. You can obtain information on the applicable importation policy by contacting your countries Customs authority. Airsealed Marketing and it's shipping pharmacies can not be responsible for customs seizures and issues arising from ordering prescription products without having prescription.
PAYMENT INFORMATION
What currency do you accept?
Our default currency is US Dollar. We can also accept Euros for Wire transfer and WU/MoneyGram, in this case please email us after you place an order for exact amount in your currency. No other currencies are accepted for WU/MoneyGram.
We can't accept Paypal.
What payment methods do you accept?
 VISA cards (currently in TEST PHASE - some cards may be declined)
- Advantages: Simplicty, no additional fees
- Cost: free
 American Express credit cards
- Advantages: Simplicty, no additional fees
- Cost: free
- Note: AmEx gift cards can't be used
- WU and MoneyGram
- Advantage: Anonymous, no need to use credit card
- Cost: 5-15% (lower fees at local agent)
 Bank transfer (IBAN, SWIFT, wire transfer, T/T)
- Advantage: fixed fee regardless of amount, online banking
- Transfer usually takes 2-4 business days
- Cost: Europe - very low or no fee if using IBAN, USA - fixed fee from $0 to $30
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